Privacy Policy

1. Introduction

Desert Pet Care ("we", "us", "our") operates the website desertpetcare.pro and the pet boarding and daycare facility located at 16 HaShalom Road, Be'er Sheva 8410501, Israel (Company No. 541808899). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, and other contact details you provide via our contact form or booking inquiries.
• Pet Information: Pet name, breed, age, vaccination records, dietary requirements, and behavioral notes provided for boarding and daycare services.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.

3. How We Use Your Information

We use collected information to:

• Process boarding and daycare reservations
• Provide daily updates and photos during your pet's stay
• Respond to inquiries and customer support requests
• Improve our website and services
• Comply with legal obligations
• Send promotional offers (only with your explicit consent)

4. Cookies

Our website uses cookies to enhance your browsing experience. A cookie is a small text file stored on your device. We use:

• Essential Cookies: Required for basic site functionality, including remembering your cookie consent preference.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.

You can accept or decline cookies using the banner displayed at the top of our site. You may also configure your browser to refuse cookies, though some features may not function properly.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist with website hosting, email delivery, and analytics (bound by confidentiality agreements)
• Legal authorities when required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for up to 24 months. Boarding records are retained for up to 36 months.

8. Your Rights

Under applicable Israeli privacy law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with the Israeli Privacy Protection Authority

To exercise any of these rights, contact us at care@desertpetcare.pro.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Desert Pet Care
16 HaShalom Road, Be'er Sheva 8410501, Israel
Email: care@desertpetcare.pro
Phone: +972 8 555 3788
Company No. 541808899